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Frequently Asked Questions

What does the quantity mean?
Quantity is the length you require, if the rope is by the metre then enter 5 for 5 metres of the selected rope. If you're buying 100m reels then 1 would be 100m.

Do your prices include VAT?
Yes, the price you see if the price you pay. Shipping is the only additional cost you will pay on top based on your shipping method.

HELP! I need some advice about the type of rope I need?
We're more than happy to help, the best way is to just give us a call on 07793 953564.

What is a quantity discount?
A quantity discount is a cheaper price applied if you buy a certain quantity of the rope. This is usually over 20 metres but is shown on the product page if the product is eligable.

Do you offer sponsorship?
Yes, we do offer various different levels of sponsorship but please remember, we are still a reasonably small company.

Where are discounts shown?
Discounts are shown in the shopping cart at the end. This will include the 10% off your first order with us.

Do you accept returns?
Yes, we do accept returns, the best thing to do is give us a call on 07793 953564 so we can talk through the options. We're always more than happy to swap a product of equivalent value or provide a replacement and sort out any additional cost. All we ask is that you pay the postage back to us and then back to you.

What UK delivery options do you offer?
Our standard delivery/shipping options are through Royal Mail 1st and 2nd class. We can offer next day if you order early enough but this is not always possible.

How quickly do you dispatch the orders?
We always ship our orders the next working day, sometimes if we can we also ship on Saturdays. You can see from our Ebay feedback that our dispatch and delivery is very quick.

Do you ship outside the UK?
Yes, we do, but of course this is more expensive and less reliable. If you don't see your country within the shopping cart then please call us.

If you don't see the answer to your question please feel free to email us at or call us on 07793 953564.


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